terms and conditions
Valid from 24 June 2026
These terms govern all removal, freight and storage services provided by Flyto Oy (Business ID 3299404-6). By confirming a booking you accept them.
1. Definitions & scope
1.1 “We”, “us”, “Flyto” means Flyto Oy (Business ID 3299404-6). “You”, “the Customer” means the person or company contracting our services. “Goods” means the items submitted for removal, transport and/or storage.
1.2 These terms apply to all our services, including European road removals, pallet and groupage (shared) freight, storage, the sale or rental of moving supplies, and overseas (intercontinental) sea and air freight moves (clause 7).
2. Quotation, pricing & additional charges
2.1 Quotations include VAT unless otherwise stated. Volume figures are preliminary; any excess is billed at the same €/m³ rate as the quotation.
2.2 Additional work is charged at €85/hour per mover. Waiting time caused by the customer or by customs/documentation delays is €250/day. A long-carry surcharge applies where the carrying distance exceeds 40 m (€15/m³, min €250) or 70 m (€25/m³, min €400).
2.3 We may revise a fixed price where, after the quotation: currency exchange rates move materially (overseas moves); the number of floors, access or egress differs from what you stated; work is performed at weekends, on public holidays or outside 08:00–18:00; parking fees or fines are incurred; or you request access to stored goods.
2.4 Where, after the quotation, we must pay increased fuel or freight surcharges or new or increased government/port fees, you will on documented request reimburse those amounts.
3. Payment
3.1 A €100 booking fee is payable to secure your moving date. It is non-refundable and is deducted from the total price. The balance is due 10 days before loading; if the booking is made fewer than 10 days before loading, the full price is payable at booking. Accepted methods: card, SEPA Direct Debit and Klarna.
3.2 You may not withhold or set off any part of the agreed price.
3.3 Overdue sums bear statutory interest and we may withhold services until payment is received. Non-payment also suspends any insurance cover for the goods.
3.4 If you modify the contract so that it cannot be performed wholly or partly as agreed, we are entitled to the agreed freight and remuneration less any costs we save or could reasonably have saved.
4. Cancellation & postponement
4.1 Cancellation 20–10 days before loading: 50% of the total price. Cancellation fewer than 10 days before loading, or after loading has begun: 100% of the total price. The €100 booking fee is non-refundable in all cases. A shared-transport seat fee is refunded only if the route does not proceed.
4.2 Overseas moves: once container space or airline cargo space has been booked, the freight cost is non-refundable regardless of notice, because that capacity is purchased from third-party carriers and cannot be cancelled.
5. Customer responsibilities
Before and during the move you must:
- warrant that the goods are your own property or that you have the owner’s authority to enter into this contract; you indemnify us against any claim, charge or penalty if this proves untrue;
- be present or represented throughout the move, and sign the inventory, waybills, job sheets and other documents confirming collection and delivery;
- declare to us in writing, before work begins, the value of any high-value item (exceeding €3,000) and any specially fragile, sensitive or heavy items;
- empty, defrost and clean refrigerators and freezers, and drain and dry washing machines, dishwashers, hoses, petrol equipment and similar appliances (this is also required to clear biosecurity/quarantine on overseas moves);
- arrange appropriate protection for floors and walls, and advise us in writing of any driveway or surface that may not bear the weight of our vehicles;
- ensure nothing that should be moved is left behind and nothing is taken away by error;
- provide a correct, current contact address and telephone number during transit and storage, and notify us of any change;
- allow us to inspect the contents of any item to be transported;
- arrange appropriate transport, storage or disposal of any goods listed in clause 6.
Other than by reason of our negligence or breach of contract, we are not liable for any loss, damage or additional charges arising from your failure to meet these responsibilities.
6. Prohibited & dangerous goods
6.1 The following may not be submitted without our prior written consent: explosives, ammunition and firearms; narcotics and controlled drugs; perishable food and live animals/plants; money, jewellery, precious metals/stones and other valuables; and goods requiring a government export/import licence.
6.2 For air and sea freight in particular, the following are prohibited unless separately declared in advance and accepted by us as dangerous goods: batteries of any type (including loose lithium batteries and battery-powered devices), flammable liquids, aerosols, paints, gas bottles and cylinders, and other IMDG/IATA-regulated dangerous goods.
6.3 We may refuse such goods. If they are carried with our consent, we accept no liability for loss or damage attributable to their special nature.
6.4 If prohibited or hazardous goods are removed without our knowledge and written consent, we accept no liability and you indemnify us against all charges, expenses, damages and penalties. We may dispose of such goods without notice; you pay the disposal costs. You are responsible for the compliance of any permitted batteries and for all costs, delays and consequences arising from undeclared or prohibited dangerous goods.
7. Overseas moves — sea & air freight
7.1 Intercontinental moves are handled door-to-door as a full-service Platinum move. The final freight mode (sea or air) and schedule are confirmed with you before booking.
7.2 Where we engage a shipping line, airline or other carrier to convey your goods to any point en route, we do so on your behalf, and that carriage is subject to the carrier’s own terms and conditions and to the applicable international convention.
7.3 Liability on the international freight leg follows the mandatory convention for that leg: sea — the Hague-Visby Rules (the higher of 2 SDR per kg or 666.67 SDR per package); air — the Montreal Convention (approximately 22 SDR per kg); road legs — 8.33 SDR per kg (CMR). These are maximum caps, not a guarantee of payment: a carrier is liable only where it is at fault, and many maritime losses are excluded (see 7.7 and 7.8). You should therefore arrange marine/transit insurance to the full value of the goods.
7.4 Unless explicitly stated in the quotation, the price excludes destination customs duties, taxes and import VAT; terminal and port handling charges; container detention/demurrage and quay storage; and quarantine/biosecurity inspection fees.
7.5 Sea and air transit times (for example approximately 35–49 days by sea and 3–7 days by air) are estimates only and are given without guarantee; they may change due to sailing or flight schedules, routing, port congestion, and customs or biosecurity holds. Liability for delay is governed by clause 10.
7.6 We are not liable for goods detained, seized, treated or destroyed by customs or by any government or biosecurity authority.
7.7 Standard road-transport cover does not cover the sea or air leg, and the convention limits in 7.3 are low and subject to exclusions. We strongly recommend, and can arrange on your behalf, separate marine cargo (all-risk) insurance — including general average cover (7.8) — to the full value of the goods for overseas moves.
7.8 General average. Under maritime law (the York-Antwerp Rules), if the vessel or its cargo is endangered and a sacrifice of cargo or an extraordinary expense is made for the common safety of the venture (for example salvage, fire-fighting or jettison of cargo), the resulting loss is shared proportionally among all cargo owners and the shipowner — including you, even if your goods arrive undamaged. The carrier may withhold the goods until a general average deposit or bond is provided. Such contributions are your responsibility; marine cargo insurance under 7.7 covers them.
8. Liability & insurance
8.1 For loss of or damage to the goods, our liability is limited as set out in clause 7.3 for each leg (road — 8.33 SDR per kg gross, approximately €10/kg; sea and air — the applicable convention). Additional insurance to your declared value is available at 3.9% of the declared value; for overseas moves see also the marine insurance in 7.7.
8.2 We accept no liability unless it is proven that we were negligent and the goods were in our actual possession.
8.3 We are not liable for loss or damage caused by: fire; war, terrorism, Act of God or industrial action; normal wear, leakage, evaporation or the perishable/unstable nature of the goods; vermin; goods not packed by us, or improperly packed by you (including items in drawers, wardrobes, appliances or customer-packed containers); electrical or mechanical faults where there is no evidence of external impact; jewellery, watches or precious items unless declared to us in writing with a description and value; inherently defective goods; plants; pets or animals; and computer data, files, software or digital content.
8.4 Where we repair a damaged item, we are not liable for any depreciation in its value.
8.5 No employee of Flyto is personally liable to you for any loss, damage, error or omission, unless acting outside the scope of their employment.
8.6 Our liability ceases 15 days after we have informed you (or the person entitled to receive the goods) that the goods have arrived or are available for delivery/collection.
8.7 Where you instructed us to move goods against our advice, we are not liable for any resulting damage. You remain responsible for arranging your own home and relocation insurance.
9. Damage to premises & property (other than the goods)
9.1 For property other than the goods (such as floors, walls and fixtures), we are liable only where it is proven that we were negligent or failed to use reasonable care and skill. You must note any such damage on the worksheet or delivery receipt at the time. Our liability is then limited to making good the damaged area, and only where you had provided reasonable protection beforehand.
9.2 Driving onto your driveway or the building’s driveway is done at your own risk. If you are concerned a surface may not bear our vehicles, advise us in writing; failing such notice we are not liable for resulting damage.
10. Delays & non-delivery
10.1 Our services are provided without a time guarantee unless agreed in writing. Other than by reason of our negligence or breach of contract, we are not liable for delays in transit or for any consequential loss.
10.2 If through no fault of ours we are unable to deliver the goods, we will take them into storage; the agreement is then fulfilled and any storage and redelivery is at your expense.
10.3 You may claim as for total loss if the goods are not delivered within 30 days after the agreed delivery period (or, where no period was agreed, within 60 days), unless we prove within those periods that the goods are not lost and can be delivered within a reasonable time.
11. Subcontracting & partners
We may subcontract some or all of the work, including to local origin and destination partners and to carriers, and these terms continue to apply. We are liable for our own lack of due diligence in performing the contract, but not for the acts or omissions of third parties where we can show that we exercised due diligence in choosing them.
12. Route, method & shared transport
We may choose the method and route of carriage and the location of storage. Unless otherwise agreed in writing, spare capacity on our vehicles or in our containers may be used for other customers’ consignments (groupage / shared transport).
13. Information & advice
Any information we provide on customs, duties, taxes, visas, biosecurity or other laws and regulations is given in good faith on the basis of circumstances known at the time and may change or be interpreted differently. It is your responsibility to verify such information and to seek appropriate professional advice. We are not liable for your reliance on it.
14. Storage
14.1 Storage is billed monthly in advance, with a minimum period of one month. We hold a lien over the goods until all charges are paid.
14.2 If you fail to pay sums due, we may, after giving you reasonable notice where possible, sell as much of the goods as is required to cover the amounts due (including our costs). You remain liable for storage and recovery costs.
14.3 You must keep your address and telephone number current. Notices are deemed received 7 days after posting to your last recorded address, and we may charge any costs incurred in tracing you.
15. Claims
15.1 Visible damage must be noted and recorded at the time of delivery. Any other claim for loss or damage must be made in writing without undue delay and no later than 7 days after delivery.
15.2 If you or your agent collect the goods, any loss or damage must be noted in writing at handover, failing which we are not liable.
15.3 For a claim made later than 7 days after the goods were received, you must prove that the damage occurred before delivery, failing which the goods are deemed delivered in good condition. Claims other than for damage or loss must be notified within 14 days of when you knew or ought to have known of the circumstances.
16. Force majeure
We are not liable for any failure or delay caused by events beyond our reasonable control, including vehicle breakdown, accidents, strikes, extreme weather, border delays, port congestion, changes to or cancellation of vessel or flight schedules, and customs or quarantine/biosecurity holds.
17. Governing law & disputes
17.1 These terms are governed by Finnish law and the non-exclusive jurisdiction of the Finnish courts.
18. Amendments
These terms may be varied or amended. Any change is made in writing.